Shipping & Returns

RETURN POLICY:

It is important to us that you are happy with your experience with smitten creative boutique and we want to ensure that you are satisfied with the product you purchase from us. **Please note that “By submitting an order, you agree that you have read and accepted all terms of smitten creative boutique’s return policies.”

In the instance of a return, smitten creative boutique will not be responsible for, or reimburse, any shipping charges. Returns must be received within 14 days from the date of purchase.

How do I return a product?

To return an item, please contact our office directly. Please email us at sapna@smittencreative.com.

All attempts will be made to process your return within 2-3 business days of receipt, however returned items may be refunded within 30 days from their shipment date. All refunds are processed back to the original payment type used in placing the order. Please allow an additional 3-5 days for your credit card provider to apply the refund to your credit card.

Return your item through Canada Post.
Package your return item in the manufacturer's product box (if applicable) and smitten creative boutique’s original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Returns can be mailed to:
smitten creative boutique
510 King Street East, Suite 325
Toronto, Ontario M5A 0E5
CANADA

ORDER CANCELLATION

If you wish to cancel an order placed on the same day, please call us at 416-782-2300 between 9am – 5 pm EST. For orders placed during the weekend, please contact us as soon as possible on Monday morning before 12 pm.

We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the shipping department. Any order that has been shipped cannot be cancelled.

In the event a package is returned to us due to incorrect address etc., the original shipping paid at the time of the order will not be reimbursed.

DELIVERY

smitten is happy to accommodate your shipping request - locally, nationally or internationally. smitten uses Sprinting Local Couriers for deliveries within Toronto. For national and international packages, our current providers are Canada Post and FedEx. Our standardized shipping rates are specified below:

FEES

 The following criteria apply to smitten’s shipping rates:

•  Starting location: smitten creative boutique 510 King Street East, Suite 325 Toronto, ON M5A 0E5 CANADA

•  Fulfilment time of 1 - 3 business days

•  Packages weighing up to 20 lbs

•  Mandatory recipient signature as proof of delivery

•  Insured for a retail value of up to $100.00

Additional charges may be incurred for deliveries that require the following:
•  Oversized packaging
•  Rushed (same day) delivery times
•  A redirect fee, if no one is at the delivery location to accept the gift

Can I send a note card with my gift?

To send alongside your uniquely customized gift, smitten also has a selection of notecards; perfect for any occasion and available at an additional cost. smitten is happy to include personal messages with each gift, and has a generic notecard that comes complimentary with purchase and is shown below:

How does smitten charge and collect sales tax?

Charging Sales Tax When Purchasing Out of Province 

As a Canadian vendor, it is smitten’s responsibility to charge its clients the applicable sales tax of his or her province/territory when shipping goods. Below are the tax rates charged based on location of purchase:

Tax Rates per Province and Territory